amp template

How it Works

The new Medicom SafeAdvantage Loyalty Program is easy.

Simply upload your invoices to your Customer Portal to start earning points. 

Upload

Upload Invoices

Invoices must be uploaded to the Medicom Customer Portal

Earn

$1 Spent = 1 Point Earned 

Earn 1 Medicom Point for every dollar spent on Medicom products (Medicom, Hedy, Ocean Pacific)


Redeem

Exciting Rewards

Points can be redeemed for available rewards at any time

FAQ

1. How do I earn points?

You will begin earning points as soon as you have successfully registered in the program and start uploading your invoices.
Points earned are based on purchases of Medicom branded products.
Points are earned based on the following formula: $1 purchased = 1 Point.


2. Why are points:

a) Not redeemable for cash?
The Medicom Loyalty Program is designed as a token of our appreciation for your support. It is our way of saying “thank you”.

b) Subject to verification?
In order to ensure the integrity of the Loyalty Program, points are subject to verification by Medicom at any point throughout the year. Points are awarded only on Medicom branded product purchases; therefore, all invoices uploaded must be verified.


3. How can I find out how many points I have?

You can check your points balance 24/7 by logging into your Customer Portal > My Dashboard


4. How long will it take for my points to be added to my account?
Points will be credited to your account within 30 days of upload.


5. Will my points ever expire?

Points will expire based on inactivity. Active accounts require at least 1 invoice upload in a 12-month period. A notification will be sent prior to any point expiration.

1. Where can I see what rewards are offered in the program?
You can view the rewards offered at the Customer Portal > Products to Redeem

2. How do I redeem my points for rewards?
Simply go to the Customer Portal > Products to Redeem and click on "Add to Cart" for the desiered reward, then click on "Confirm Order".
We take care of the rest. Your reward(s) will be delivered directly to the address you provide.

3. Will I be notified if my reward is not available?

If a reward item selected is no longer available, you will be notified by email and given the option of waiting until your selection becomes available (assuming it is temporarily out of stock), selecting a different item or canceling your order so you can use your points at another time.

4. If I order a reward and change my mind after it is delivered, can I return it?
Please select your reward items carefully, because once an item is delivered, it cannot be returned.

5. Where can I have my reward shipped?
Rewards will be delivered by courier and will require a signature upon receipt. Therefore, when ordering, please provide a delivery address where a signature can be provided. Please note: Rewards cannot be delivered to a Post Office Box or Rural Route address. 

1. How do I find out about special offers or promotions offered through the program?

Special offers and promotions will be available periodically. We encourage you to visit Customer Portal > Products to Redeem regularly to check for exciting new rewards and to watch for ads in your dealer flyers featuring any special promotional offers.
Important: Please keep your email address and contact information up to date to ensure that you don’t miss any exciting offers.

2. Where do I go to update or change my contact information?

Go to Customer Portal > Account Settings > Account Information to update your email and contact info.

3. What if I forget my password?

On the Customer Portal login screen, click "forgot?". You will be prompted to enter your email used to create the account and the system will email your password to email address specified in your contact information.

Rules & Regulations

The SafeAdvantage Loyalty Program is open to dental offices in US and Canada.

Each dental office is eligible for one registration in the Medicom SafeAdvantage Loyalty Program, based on billing address.

Rewards are calculated on purchases of Medicom, Ocean Pacific and Hedy products only.

Rewards are calculated from the date of enrolment in the SafeAdvantage Loyalty Program, based on invoices uploaded to the SafeAdvantage portal at www.medicomsafeadvantage.com.

Rewards are calculated on total purchase before taxes.

No rewards will be paid for products purchased prior to the date of enrolment.

Medicom will calculate rewards as follows:

Earn one Medicom Advantage point for every dollar spent on Medicom, Hedy or Ocean Pacific products.

Reward points will be credited to your account within 30 days of invoice upload.

Reward points can be redeemed for available merchandise at any time while the account is active (active accounts require at least 1 invoice upload in a 12-month period.)

Reward points can also be earned for special promotions as advertised throughout the year.

Invoices must be uploaded to the SafeAdvantage portal and eligible purchase amount will be converted to points within 30 days.

Medicom reserves the right to cancel the SafeAdvantage Loyalty Program at any time. In the event of cancellation, reward points will be credited based on valid invoices.

Points will expire in case of inactivity. Active accounts require at least 1 invoice upload in a 12-month period. A notification will be sent prior to any point expiration.

Medicom reserves the right to amend the rules and regulations of the program at any time. Updates will appear on this site.

See the SafeAdvantage portal for more information and FAQ.